Refund policy

  • We want you to be happy with your purchase. If you change your mind, you can request a return within 48 hours of delivery or collection.

    Return conditions

    • Items must be returned in exactly the condition you received them: unused, uninstalled, and in the original, undamaged packaging with all parts and fittings.
    • You are responsible for arranging and paying for delivery of the item back to our showroom: Alexa Interiors LTD, Unit 2, 29–30 Cleveland Street, Wolverhampton, WV1 3HT.
    • A cancellation charge applies to returns of items that are not faulty. Please contact us before sending anything back and we will confirm the charge.
    • Made-to-order, bespoke or cut-to-size items, and items that have been installed, cannot be returned unless they are faulty.

    Inspection and refund

    When the item arrives back at our showroom, we will inspect it. If it meets the conditions above, we will refund you to your original payment method, minus the cancellation charge, within 14 days of receiving the item. If the item is damaged, used or incomplete, we may refuse the return or reduce the refund.

    Faulty, damaged or wrong items

    Please check your order as soon as it arrives. If anything is faulty, damaged in transit or not what you ordered, contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or refund at no cost to you.

    How to start a return

    Email info@alexainteriors.co.uk or call 07985 010604 with your order number. Items sent back without contacting us first may not be accepted.

    This policy does not affect your statutory rights.